Did you know, one of the world’s largest health care organizations is known for the quality of health they provide by implementing lean practices?

The pediatric surgeons at the world’s largest health care organization compete harder to perform surgeries on time at their clinic and surgery center due to the efficient flow of patients, families, and the care team.

The inoperative time, which is the time from the application of medical dressings to incision of medical dressings that are placed in 50% lesser than for similar operations performed at the main campus surgery center. 99% of the times, operations begin as per schedule. More than 90% of patients and families rate this clinic around 9 or 10 for overall care amongst other clinics.

One of its clinics, reduced total cost of inpatient care by 25% while improving patient satisfactory level by nearly 100%. Therefore, the patients are rating their care 5 out of 5. For 5 years no medication errors occurred for patients in hospital including the pharmacy department.

The staff of the otolaryngology department of the clinic begins their day with a group discussion to identify problems and discuss their potential solutions. The daily discussion of the group, which include physicians, has improved internal communication and teamwork.

In less than a year after starting the group discussions, the appointments waiting time decreased by 28%, departmental capacity improved by 10%, and patient satisfaction increased from 4.3 to 4.7 on a scale of 5.

The emergence of Lean success stories in the health care industry, a constantly changing environment that highly necessitates improved quality and efficiency, are encouraging health care leaders to consider Lean practices for their organizations.

Hence as you can see, Lean implementation is sector neutral. It can be used in any sector and service sector can also benefit from lean and grow leaps and bounds. So, have you started implementing lean to grow many folds?

Compiled by Faber Priyal & Faber Mayuri