Do you know, one of the Fortune 500 companies which is in the sector of manufacturing automobiles, has recalled thousands of cars since 2013?
A leading global automobile manufacturer wrote to 1,018 car owners, the car which was manufactured between November 2017 and December 2017, for the inspection of driver and front passenger seat recliner locks. The company also recalled 4,379 cars manufactured at the Chennai plant of India in the year 2017 for the inspection of the front lower control arm. This step was taken due to the poor quality issue faced by the owners of the cars.
Also, in the year 2016, the company had to recall 48,700 units of cars to rectify faulty fuel and brake lines along with the rear seat backrests. In December 2014, more than 20,700 units of cars were recalled, to fix what an airbag issue and faulty fuel line. In the year 2015, the company called back 16,444 units of cars produced between the years 2013-2014 for fixing a fault with the rear twist beam.
But if we go back in the year 2013 where the car made its first debut, the company had to recall around 1,000 diesel cars to relocate the module of the glow plug in the engine architecture. Because of the poor quality issue faced by the customers, the company sales dropped by 9% in the Indian market in the year 2014.
In today’s era, quality is a qualifying criteria and needs to be embedded in the product. The organizations should focus enough on the quality of their products. This was just one example of Cost Of Poor Quality the company is facing. Are you also facing similar issues relating to quality? Are you capturing the cost of poor quality? Then start applying Quality Control & Management tools in your organization to avoid such issues.
Written & Compiled by Faber Priyal & Faber Mayuri