Customer Service is the key to Customer Retention
Customer services are a vital Influencer in keeping the business at the brim of profits. It is a well-known fact that customer retention is more important and effective in a
Craft customer centricity for holistic development in business
Customers are the sole influencer in making a business profitable. It is very important for any businessperson to keep his customers satisfied and contained with the services he provides. One
Achieve goals through Performance Management System
Performance Management Systems are one of the most quintessential processes of communication in an organization in order to achieve the goals and targets set by the leadership of the organization.
You are what you measure !
‘You are what you measure!’ The above sentence is quite apt in its own way. In the era of digitalization, data has become one of the key entities in building
A satisfied customer is the best business strategy
In April 2017, a 69-year-old doctor, David Dao, was forcibly removed from a United flight at Chicago’s O’Hare International Airport because the flight was overbooked. The man was dragged up
Change is never Painful
Change is a part of life be it personal or professional and there is no way of getting around it. So we need to accept that change is the only
Build and develop quality controls with Poka Yoke
More than 200 million eggs were called back in Northern California in the United States of America after they were suspected of contamination with salmonella, a type of bacteria that
World Day for Safety and Health at Work – 2018
Safety! We have been talking about this for a long time. Safety is one of the most underrated yet, the most important aspect of any workplace. International Labour Organization (ILO)
Crafting Excellence in FMCG Industry
Fast-moving consumer goods or FMCG sector is the 4th largest contributor to the Indian economy. With the evolution in the industrial sector of the country, the demand to move consumer
The Winning Way 2.0
Winning is always something everyone has always craved for. No one in the world wants to lose in any manner. Winning Way 2.0 by Harsha and Anita Bhogle is one